Privacy Policy
Last updated: March 2025
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Information we collect
We collect information you provide directly, information collected automatically, and relevant information from third parties.
Account information; billing and payment information handled through payment processors; communications and support requests; website and service usage; device and IP information; cookies and similar technologies; and API request, response, error, and usage logs.
We may also receive relevant information from partners, marketing platforms, data brokers, and publicly available sources.
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How we use your information
We use collected information to provide, maintain, secure, personalize, and improve the Services; process transactions; communicate about accounts and policies; answer support requests; analyze usage; and comply with legal obligations.
Marketing communications are sent with consent. We also use information to detect, prevent, and address technical and security issues and to enforce our agreements.
We do not sell personal information. We may share it with contracted service providers, during a business transfer, when legally required, or with your explicit consent or direction.
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Data retention and security
We retain personal information only as long as necessary for the purposes for which it was collected and to meet legal, dispute-resolution, and agreement-enforcement obligations.
We use appropriate technical and organizational safeguards, including encryption in transit and at rest, access controls, security assessments, and employee data-protection training.
No internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.
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Your privacy rights
You may request access to portable copies of your information, correction of inaccurate information, or deletion of personal data, subject to applicable exceptions.
You may opt out of promotional emails and adjust browser settings to refuse cookies or receive cookie alerts.
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International data transfers
Information may be transferred to, stored in, and processed in countries outside your residence, including the United States, where data-protection laws may differ.
By using the Services, you consent to these transfers as described in this Policy.
We apply the safeguards described in this Policy when handling information internationally.
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Third-party services and children’s privacy
Third-party websites and services linked from IPLoop operate under their own privacy policies; IPLoop is not responsible for their privacy practices.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe such information was collected.
Privacy requests may be sent to privacy@iploop.io.
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Data retention
Retention periods vary according to the context of processing and applicable legal obligations.
You may request deletion of your account and associated data at any time by contacting privacy@iploop.io.
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Changes to this Privacy Policy
We may update this Policy to reflect changes in practices, technology, or legal requirements.
Significant changes will be posted on the website with an updated “Last updated” date. Continued use after posting constitutes acceptance of the updated Policy.
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Contact us
IPLoop Inc. — privacy@iploop.io — https://iploop.io. We will respond to privacy inquiries within 30 days of receipt.